Terms & Conditions
Click 2022 Behandelingsovereenkomst_algemene_en_betalingsvoorwaarden_iMindU BV or 2022 Treatment_agreement_terms_and_conditions_and_payment_agreement_iMindU BV for the general terms and (billing) conditions of iMindU GGZ, updated per January 1st 2023. General and billing conditions also apply to ambassadors and other embassy employees according to Dutch law.
A Personal Budget (PGB) can be requested from the local municipality, but can take several weeks to months to acquire. Also when a PGB is mutually approved, payment is the responsibility of the parent or adult seeking help or treatment.
Quality
Click Goedgekeurd Kwaliteitsstatuut iMindU B.V. 2022 for the official quality standard (‘Kwaliteitsstatuut’)
Privacy
Click 2022 Verklaring_Privacy_en_cookies_iMindU BV or 2022 Statement_Privacy_and_cookies_iMindU BV for the iMindU B.V. Privacy and cookie statement. iMindU GGZ works according to the rules laid down in the General Data Protection Regulation (GDPR / AVG) in the Netherlands. The GDPR is the act for the protection of personal and private data and regulates obligations and rights of organization and client. Specific rules apply to privacy in Dutch healthcare, laid down e.g. in the Medical Treatment Contracts Act (WGBO). Dutch law applies to all treatment and other products of iMindU GGZ.
In order not to be obliged to share personal and medical information with insurance companies, municipalities and other third parties, you can sign your own privacy statement in addition to the iMindU GGZ privacy statement. Team members at iMindU GGZ however already keep confidentiality in multiple respects.
Suggestions, Compliments & Complaints
In case of suggestions, compliments or complaints, please contact iMindU GGZ immediately to express these and clarify any concerns. It is best to first talk with your therapist and if that doesn’t help you enough with the CEO/childpsychiatrist dr. M.J. van Hoof. We take complaints or any other comments about our care and services very seriously. We truly regret if you are dissatisfied with the quality of our service. We view all complaints as an opportunity to improve our services and the care we deliver. For the complaints procedure, a complaints form and a patient satisfaction sheet click here short version compliments-and-complaints-procecure and Compliments-and-complaints-form-iMindU-GGZ, 2022-Klachtenreglement-Jeugdwet-KPZ-NVVP – Regeling voor de behandeling van klachten van cliëntenor Patient satisfaction sheet.
For youth: Klachtenportaal Zorg per April 5, 2022.
For adults: Klachtenportaal Zorg or in some cases NVvP klachtenfunctionaris for wkkgz
The internal complaints Officer for iMindU GGZ is Gijs van der Zalm, MSc, a retired clinical psychologist and psychotherapist and still working from his own practice as a psychologist NIP, family and relationship therapist, and mediator. He can be reached at pvp.vdz@wsma.nl , ph. +31.71.5619452 or mobile +31.(0)6.10830422. In case a meeting with the internal complaints officer doesn’t help enough, is not indicated or you wish to contact an external complaints officer right away you can contact Klachtenportaal Zorg (https://klachtenportaalzorg.nl) or if they cannot help you may want to e-mail klachtenfunctionaris@nvvp.net.
Patient and parent council
In the future iMindU GGZ aims to have a patient and parent council consisting of children, adolescents, their parents and adult patients. The patient and parent council may give advice on request or spontaneously for all matters concerning patient care at iMindU GGZ. The patient and parent council will be coached by an independent specialized coach. If you’re a patient at iMindU GGZ and would like to be part, please let us know.